Q: Can the customer return the item/cancel a transaction and ask for a refund?

A: No. While consumers have the right to choose and make a canvas of prices, once a sale is done and the product has no defect, one cannot return the goods nor ask for a refund/cancel a transaction.

Q: If the defect is due to mishandling on the part of the buyer, can he/she still return the item and demand and exchange or refund?

A: No. The prohibition covers only hidden defects or shoddy goods.

Q: If after buying a certain item, a customer changes his/her mind or wants to change certain items/colors of items and wants to return said item. Can he/she invoke the prohibition on “No Return, No Exchange Policy”?

A: No, the prohibition is not an excuse for the consumer to return the goods or cancel a transaction because of a change of mind.

Q: Is there a time limit within which a buyer may return defective products?

A: Items can be brought to the store within 7 days for a replacement. 

Q: Can a buyer return defective goods without the official receipt?

A: The Official Receipt is the best proof of purchase and will be required to replace the defective item was bought from a certain store.


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